Terms & Conditons

BOOKING CONDITIONS
These conditions govern all bookings made (whether through website, email, telephone or other means) with The Serviced Apartment ("Falcons Nest" “US “WE”) registered in INDIA whose registered office is at Road No#3, Banjara Hills, Hyderabad, INDIA. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the Site Terms and these Booking Conditions.

1. Booking
Any booking made by you shall be deemed to be an offer by you to purchase the relevant apartment arrangements subject to these conditions. A contract between you and Falcons Nest shall only come into existence:

• if booking by telephone, once your Reservations Executive has confirmed acceptance of your payment details; or

• if booking via our website or email and the requested apartment is available, once you receive confirmation by email of your booking with the relevant booking link. It is your responsibility to check your emails regularly and to advise us of any change to your email address.

In respect of all bookings relating to apartments not operated by Falcons Nest, Falcons Nest acts as an introductory agent on behalf of our preferred suppliers. Your contract for such bookings will be with the actual preferred supplier. All such bookings will be also subject to the relevant preferred supplier’s conditions in addition to these conditions. The booker will be notified at the time of booking if further preferred supplier’s conditions will also apply. We reserve the right to refuse, at our sole discretion, any booking you make with us. It is the responsibility of the booker to notify Falcons Nest at the time of booking of the names of the relevant guests and whether they are adults or minors. Bookings for accommodation require at least one full name for each apartment. For maximum occupancy in an apartment see Clause 8 below.

At Falcons Nest operated apartments, non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested at check-in. Should proof of identification and date of birth not be presented on request, Falcons nest reserves the right to cancel the booking.

Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled. Passport, visa and health requirements for you and your party are your responsibility. You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation, medical cover and cover for loss or damage to personal property during your stay.
To confirm you’re booking Falcons Nest requires a completed booking form or a completed booking link via the internet. Telephone bookings are confirmed only when Falcons Nest has accepted the booking in writing or by email and has taken payment in full. Payment in full is required at the time of booking, unless otherwise agreed in writing. Please note that payment for bookings in Hyderabad is due 8 weeks prior to arrival, unless otherwise agreed in writing. Should payment not reach Falcons Nest within the required time Falcons nest reserves the right to suspend or cancel any bookings made and any deposit paid may be forfeit. Any late payments will result in interest being charged on the sum due at a rate that is 6% above Bank of India base rate for the period concerned.

Payment should be made either through Falcons Nest’s website or through the following methods of payment

• Debit or credit card (Visa, MasterCard, American Express, Diners, Switch, Solo, Maestro, Delta). A transaction fee of 3% of the total amount payable will be applied when you pay for your booking by Diners Club or American Express card. No transaction fee is applied if payment is made by any other card. Transaction fees are non-refundable.

• Company Cheque: Rupees payable to “ Falcons Nest “

• Bank Transfer: Rupees (bank details are available on request).

• We may pass your debit/credit card details to a third party to process any payments. Where Falcons Nest is unable to confirm the initial requested accommodation, an alternative may be provided and an email or other notification will be sent to inform you of the details. Falcons Nest will endeavor to hold the reservation for 48 hours in order for you to signify acceptance by making payment in full.

As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell Falcons Nest immediately. However, we regret Falcons Nest cannot accept any liability if it is not notified of any inaccuracy in any documentation within 48 hours of it being sent out. If there is an obvious error in the confirmation or invoice, Falcons Nest reserves the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date. If any of these changes are material and are not acceptable, then you will be entitled to a full refund.

2. Rates
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Rates can go up or down. Rates quoted are based on the rates prevailing at the time a booking is confirmed (in the currency requested). Once a booking has been confirmed Falcons Nest will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of currency fluctuations..

As an agent for its preferred suppliers, Falcons Nest will pass on any rate increase in accordance with the conditions of the contract with your supplier as soon as we are made aware of the increase by your supplier.

3. Deposit
A deposit covering additional charges that may be incurred during your current (or any future) booking with Falcons Nest, breakages and damages may be taken at the time of booking (and for Jersey bookings a deposit must be paid at the time of booking and this amount will be deducted from the final accommodation charges invoice). Falcons Nest reserves the right to deduct from the deposit without further notice, all amounts chargeable under these Booking Conditions, including, but not limited to, further accommodation charges.
Within one week of any deduction of any additional charges from a deposit, Falcons Nest will provide the booker by e-mail or otherwise with a breakdown of the issues and the applicable additional charges. If additional charges are taken from the deposit the remainder of the deposit will be refunded to the person who paid the deposit at the end of the guest’s stay after an inspection of the apartment occupied and subject to settlement of all charges owing to Falcons Nest.

4. Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking to cover additional charges incurred during your current (or any future) booking with Falcons Nest, breakages and damages. Falcons Nest reserves the right to deduct from the relevant credit/debit card, without further notice, all amounts chargeable under these conditions, including, but not limited to, further accommodation charges.

Falcons Nest reserves the right to vary additional charges without notice. Upon arrival at the apartment debit/credit card details may also be taken as security for any additional charges (which may be charged separately by Falcons Nest or the preferred supplier). Within one week of any deduction of any additional charges from a debit/credit card, Falcons Nest will provide the booker by e-mail or otherwise with a breakdown of the issues and the applicable additional charges. In relation to any additional charge payable, in the event that payment under a debit/credit card is declined, for any reason, or no card details are provided, Falcons Nest reserves the right to charge the booker or guest direct and this invoice is payable within 7 days of issue.

At Falcons Nest operated apartments, additional charges include:

• Telephone Calls: Telephone calls are charged separately. It is the guest’s responsibility to pay all telephone call charges incurred during their stay in an apartment. Sometimes, telephone call charges are provided by a third party supplier. Where this arrangement exists, it is the guest’s responsibility to set up a charge account with the service provider direct (details available in the apartment)

• Broadband: Broadband is available in all apartment locations and where applicable will be charged for separately or Free of charge. Where broadband is offered, Falcons Nest will make every effort to ensure that the service is available at all times, but Falcons Nest cannot guarantee any internet or broadband connection availability. If there is a fault which is deemed by Falcons Nest to be associated with the user’s hardware or software, no support will be available. Understanding that under no circumstances will Falcons Nest be held responsible for any actions that may arise from the use of a guest’s internet connection. Falcons Nest reserves the right to pass on any records to the authorities if required to do so. Falcons Nest accepts no responsibility for any virus that may be received following a guest’s use of the internet; we recommend that your equipment utilizes sufficient software protection.

• Cleaning:Falcons Nest expects the apartments to be left in a reasonable state on departure. If, at Falcons Nest’s discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge. In addition, if an apartment is deemed unfit for occupation, the booker /guest will be obliged to pay compensation to Falcons Nest for loss of revenues in addition to the costs of cleaning and repair. Falcons Nest reserves the right to charge (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where smoking has taken place in a smoke free building..

• Damages: Damages to the apartment or contents caused by the guest must be paid in full by the booker. In the event of any breakages or damage discovered after the guest vacates, Falcons Nest will notify the booker by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required.

• Keys: Falcons Nest will issue the guest with sets of keys (as relevant) and extra keys are available on request. If the issued keys are not returned on departure a charge of up to Rs.300 will be made to the booker. If between the hours of 10pm and 8am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, Falcons Nest reserves the right to charge Rs.300 call out charge in addition to the charge for lost keys.

• Call Outs: If the emergency call out number is used to call out the apartment manager between the hours of 10pm and 6am for any purpose other than an emergency, Falcons Nest reserves the right to charge the booker a call out fee of Rs.300

• Storage of Luggage: Where facilities are available and at its discretion Falcons Nest can store guest’s luggage at an additional charge.

• Other Chargeable Services: Details of additional chargeable services at Falcons Nest operated and preferred supplier apartments are available on request; e.g. extra cleaning, additional laundry services, parking.
5. Arrivals and Departures

Apartments are available for occupation from 4pm on the day of arrival to 10am on the day of departure. Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed. Early check in/late check out cannot be guaranteed unless the booking is made from the night before arrival/for the night after departure. Key collection details will be provided to the booker prior to the check-in date. Many apartments operate unmanned receptions so access codes and other relevant details will be provided only after a booking is confirmed. It is then the booker’s responsibility to ensure that the guests have all the key, access codes and other relevant information, provided to them by Falcons Nest, to allow guests to access the apartments.

6. Changes and Cancellations
Once a booking has been confirmed by us, should you wish to change your booking, all requests for changes must be made in writing and Falcons Nest will do their best to help. Where changes can be made an administration fee of Rs.250 plus per booking will be payable to Falcons Nest once any change has been made together with any other resulting costs (for example any increase in price).

All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.
Cancellations:

• Falcons Nest’s cancellation policy is set out below, however, where Falcons Nest acts as an agent for a preferred supplier the cancellation determined by that supplier and may differ from Falcons Nest’s own policy. Where this is the case, the cancellation policy will be notified to you at the time of the booking. We will email the cancellation policy to the booker when we respond to their enquiry/reservation and repeat it when we confirm the booking.

• Requests for cancellations and changes must be made by contacting Falcons Nest’s Reservation Team during office hours. Any cancellation or change notified directly to the preferred supplier will not be effective. Bookings not changed or cancelled through Falcons Nest will be subject to a 100% charge.

• All cancellations must be confirmed in writing (email is acceptable). Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each apartment within a booking:

• Transaction fees are non-refundable.

Stays of less than 7 nights
Falcons Nest must receive notification of cancellation for bookings from 1 to 6 nights, at least 7 days prior to midday on the day of arrival. Cancellations received less than 7 days prior to arrival will be subject to 100% cancellation charge.
Stays of 7–27 nights

Falcons Nest must receive notification of cancellation for bookings from 7 – 27 nights at least 7 days prior to the actual arrival date. Where notification of cancellation is received less than 7 days prior to the arrival date Falcons Nest will apply a minimum cancellation charge of 7 night’s accommodation.

Stays of 28+ nights
Falcons Nest must receive notification of cancellation for bookings of 28 nights plus, at least 28 days prior to the actual arrival date. Where notification of cancellation is received less than 28 days prior to the arrival date Falcons Nest will apply a minimum cancellation charge of 7 nights accommodation .

Falcons Nest reserves the right to treat an early departure or reduction in the number of nights or apartments booked which results in a reduction in the overall charges payable as a cancellation.

Falcons Nest does not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected. Falcons Nest reserves the right to do so. If this does happen, Falcons Nest will contact you by telephone or email where reasonably possible to explain what has happened and inform you of the cancellation or change. If a change has to be made (and the change is not acceptable to you) or your booking has to be cancelled Falcons Nest will, if possible and as soon as is reasonably practical, offer you an alternative apartment (from the range advertised by Falcons Nest) of similar type and standard in a similar location for the same period. As the alternative property is likely to be operated by a different Preferred Supplier to that of the original apartment booked, the advertised cost of the alternative apartment will be payable. If the alternative apartment is advertised at a lower price, you will receive a refund (if you have already paid the total accommodation charges) of the price difference. If you do not wish to accept a change or any alternative apartment offered or Falcons Nest cannot offer you a suitable alternative apartment, you will be entitled to cancel your booking and receive a full refund of all monies paid to Falcons Nest unless this is the result of an Event beyond our Control – see Clause 10 below. You should tell Falcons Nest as soon as reasonably possible whether you wish to accept any change or alternative apartment offered, or alternatively if you want a refund.

Group Bookings
Falcons Nest defines a group as being three apartments or more being booked in the same location for similar dates. For group bookings, the minimum cancellation charges that will apply per group booking regardless of length of stay, are the same as for stays of 28+ nights as detailed above.

7. Extensions

• If you wish to extend a stay, Falcons Nest requires notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Failure to give Falcons Nest notice in writing of an intention to extend a stay may result in your apartment being booked by another guest.

• Where notice of intention to extend your stay has been given, Falcons Nest reserves the right to take all additional payments and charges from any credit/debit card used to make the original booking (plus any further deposit requirements). Where payment has been made by cheque or bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the time of booking and payment must be made by return.

• No administration fee is payable when a booking is extended.

8. Accommodation and Occupancy
All apartments are occupied as serviced apartments and on the basis that no rights of tenancy are created, If this contract is with an individual person (as opposed to a company) then by entering into this agreement the person is declaring that the apartment booked is not his/her principal place of residence.
Falcons Nest acts as an agent on behalf of its preferred suppliers in relation to the accommodation owned or controlled by those preferred suppliers. Reasonable care has been taken that the content of the Falcons Nest website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on the Falcons Nest website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that Falcons Nest cannot check the accuracy of all information provided by its preferred suppliers. Falcons Nest reserves the right to notify you of any changes to the published content as they are made aware of it. Given the above factors, Falcons Nest does not warrant that any of the content on the Falcons Nest website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Falcons Nest’s website may link to other websites and Falcons Nest is not responsible for the data policies, content or security of these linked websites.

You should note the following points about Falcons Nest operated and preferred supplier apartments:

• apartments are individual and vary in style, size and layout so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival;

• The Falcons Nest website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan;

• The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, Falcons Nest or the preferred supplier may refuse access to the accommodation and reserves the right to charge for additional apartments;

• You and your party must comply with any rules and regulations set by Falcons Nest, if the apartment is Falcons Nest operated, and/or the preferred supplier in relation to their apartments. In any event we recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security;

• You and the other members of your party are responsible for payment of any charges made for use of facilities, such as but not limited to telephone calls, broadband, additional laundry services, parking and for any other fees levied by Falcons Nest and/or the preferred supplier (under these or the preferred supplier’s conditions) for the use of amenities (see Clause 4 above);

• Accommodation might not be able to operate heating and air-conditioning at any one time.

• Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.

• Falcons Nest shall use reasonable endeavours to retain any items left in apartments for up to 3 months after the guest’s departure date. Please email guestservices@Falcons Nestapartments.co.uk for enquiries relating to any lost items.

9. Restrictions
In relation to Falcons Nest operated apartments the following restrictions apply as standard. There may be other restrictions at preferred supplier apartments. Full details are available on request:
• Smoking: Falcons Nest operates a non smoking policy in its own operated apartments. Smoking may also not be allowed in preferred supplier apartments and should you wish to smoke during your stay you should ensure at the time of booking that you are permitted to do so in your chosen apartment location.

• Pets: Falcons Nest regrets that pets are not allowed in the apartments.

10. Liability
Falcons Nest is responsible for its own operated apartments, subject to these conditions. Falcons Nest acts as an agent for its preferred suppliers and any contract relating to an apartment owned by a preferred supplier is made direct with the booker/guest and that preferred supplier and, other than its general management and booking obligations detailed in these conditions, Falcons Nest shall not be liable to any party for any amounts in relation to any acts or omissions under or in relation to that contract or the relevant preferred supplier apartment. Falcons Nest is not responsible for the theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate insurances in place.

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with Falcons Nest and these conditions shall apply in their place.

However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of Falcons Nest for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by Falcons Nest, or any liability that cannot by law be excluded.

Subject to the paragraph above, Falcons Nest shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify Falcons Nest against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by Falcons Nest arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, Falcons Nest’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to Falcons Nest under your booking.

Many apartments advertised on the Falcons Nest website or on Falcons Nest printed literature are owned and operated by preferred suppliers. Whilst Falcons Nest endeavors to ensure the highest standards for preferred supplier’s apartments, it does not warrant that, in booking these apartments on your behalf, the apartment is managed in accordance with local national laws including health and safety and insurance.

Falcons Nest shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control affecting the building or the local area.

11. Nuisance
Guests are expected to behave in a reasonable manner and to allow fellow guests to enjoy peacefully the surrounding environment. Falcons Nest reserves the right to cancel any booking with immediate effect and without refund if a guest’s behavior is causing any sort of nuisance or disruption to fellow guests or uses threatening or abusive behavior towards our staff on the phone, in writing or in person.

12. Services
Although Falcons Nest will make every effort to ensure that guests enjoy a peaceful stay, Falcons Nest cannot guarantee, or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air conditioning, water or any damage, telephone, broadband, internet and other communications, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest/booker, Falcons Nest will use its best endeavors to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to Falcons Nest operated apartments, and will use reasonable endeavors to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

13. Feedback and Complaints
Falcons Nest aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service offered, you should notify Falcons Nest in writing or by email as soon as possible in relation to any complaint about the booking service. In relation to any complaint about the apartment, you should notify the apartment manager as soon as possible in the first instance. If the problem cannot be resolved during your stay, you should write to Falcons Nest, Plot no 50,Sri Venkateswara Hills Colony, Road no 3,Banjara Hills,Hyderabad,AP,India or you can call us on +914023352263 or email info@falconsnest.in. Our policy is to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them.

14. General
Falcons Nest reserves the right to change these conditions from time to time. Should guests be in breach of any of these conditions, Falcons Nest reserves the right to request that guests vacate their apartment within 24 hours. These conditions shall be governed by and construed in accordance with the laws of Hyderabad Jurisdiction and the Courts of India shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

15. Privacy
We may use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know by email to info@falconsnest.in. All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our website use terms, are incorporated into these conditions. From time to time we randomly record telephone calls as a security measure and to monitor and improve customer service.